Practice Details

Appointments

When making an appointment with one of the doctors at Broadbeach Medical Centre, please inform the receptionist if you believe you require a long consultation.  This will assist us in reducing waiting times for all patients as well as an unexpected higher consultation fee.  Please bring your Medicare card, Pension card, Health Care or DVA card when attending appointments.

HomeVisits

Home visits are available to regular patients only.  Should you require a home visit, please phone and talk to our reception staff who will pass on your request to your doctor and make the appropriate arrangements at their discretion.

Billing Arrangements

Broadbeach Medical Centre is a private practice.  Fees range from $75 to $150. The fee for a standard consultation is $75.  A long consultation is $110. Procedures and wound treatment will incur an extra cost.

Pension card holders and children under 16 years are bulk billed.

Full payment is required on the day of consultation.  Cash, EFTPOS and credit card (excluding American Express & Diners) are accepted.

Visitors

Full payment is required from all interstate and overseas visitors, on the day, for all consultations.

Referrals

Broadbeach Medical Centre provides comprehensive and continuous care in all aspects of medicine.  However, there are instances when a referral to a specialist doctor or consultant is required.  Your doctor will discuss this with you.  No referral will be issued without first consulting the doctor.

Patient Feedback

Should you be unhappy with any aspect of care you receive, please feel free to discuss this with the Practice Manager at Broadbeach Medical Centre.  If you would prefer to put this in writing, your concerns will be responded to promptly.

Telephone Calls

Broadbeach Medical Centre is accessible by telephone during business hours.  Urgent medical advice is available during this time. If the doctor is unavailable, reception staff will take your details and a doctor, nurse or receptionist will return your call at their earliest convenience.

Confidentiality

Your medical record is a confidential document.  It is the policy of Broadbeach Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Reminder System

Broadbeach Medical Centre is committed to preventative care.  We may issue you with a reminder notice, from time to time, offering you preventative health services appropriate to your care.  If you do not wish to be part of this system, please inform one of our receptionists.

Test Results

The administration staff does not have authority to release details of your medical results.  If you would like to receive your investigation results, an appointment should be made to discuss them with your doctor at Broadbeach Medical Centre. 

Hygiene

Broadbeach Medical Centre has strict infection control policies in place to avoid the risks of illness and disease transfer, including sterilisation of all medical instruments used.

Prescriptions

Prescriptions and prescription renewals will not be issued without a consultation with a doctor.

Mobile Phones

Please turn off your mobile phone when visiting Broadbeach Medical Centre.

Interpreter

Broadbeach Medical Centre has interpreter services available.  Please inform reception that you would like to utilise this service when arranging an appointment with a doctor.

Contact Us

Appointments, results and medical issues will not be dealt with via email.
Should you wish to arrange an appointment, please book online here.